It would be fair to say that the most commonly asked question to your local carpet cleaner is…‘can you remove those stains when you clean the carpets?’
Now, the simplest answer is yes and no.
But before we delve into that, the most important factor for consumers to consider when making their initial contact with a carpet cleaning company like CPH Services is to let them know in advance that there may be some stains that the carpet technician will need to attend too.
WHY is this important to state upfront?
Well, you will quickly know by the response from the company whether they are confident in stain removal or they simply clean carpets. YES there is a difference. There are many carpet cleaners that have not attended specific stain removal training and they simply purchase products that a supplier has recommended (sales without active field experience). While no carpet cleaning technician who is trained in stain removal, should ever guarantee or promise that they can remove stains completely, there is a good chance that a trained and experienced carpet cleaning technician may be able to safely remove most stains without causing further unnecessary damage to your carpet fibres.
Carpet cleaning is just that – A professional who is trained in all aspects of carpet cleaning and carpet identification knows how to clean carpets correctly, with the appropriate products. Professional carpet cleaning products are applied to the carpet to allow for greater extraction of dirt & soil material with professional equipment.
It’s also important to note that carpet cleaning prices are different to stain removal prices for a variety of reasons. Cheap carpet cleaning prices will often reflect a lack of skill, knowledge, experience and highlight that cheaper products (some just use a deodoriser) are likely being used by that particular carpet cleaner.
A professional stain remover is a technician that has taken the time to attend specific stain removal training and has educated themselves on all aspects of carpets; the type of fibres; which chemicals react best to certain stains; correctly identify carpet fibres and among an array of many other factors, they understand PH levels, acidity and alkalinity when treating carpet fibres in order to remove stains. It would stand to reason that if stain removal is required, then a nominal charge for the specific products required plus the knowledge of the technician justify a fair remuneration above a general carpet clean.
CPH Services has a policy to not only clean carpets but we will apply stain removal product at no extra charge while cleaning, for smaller stained areas, and further charges may only apply upon mutual agreement between customer and technician. If specific stain removal is required upfront, we will discuss options over the phone or in person on site.
So! Yes there is a difference between a general carpet clean and a stain removal treatment. Please keep this in mind next time you enquire with a carpet cleaner to clean your carpets and more importantly tell them upfront what you REALLY want cleaned (i.e. get rid of the stains). All you need to know is that at CPH Services we are comprehensively trained and experienced in all aspects of carpet cleaning and we offer affordable carpet cleaning and stain removal for local customers.
